Delivery Terms and Conditions
1. Delivery Coverage
We currently offer delivery services within The Bahamas. The Family Islands may be subject to availability and additional charges.
2. Processing Time
- Orders are typically processed within 1-2 business days after payment confirmation.
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Custom or personalized orders may require additional processing time.
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You will receive an email confirmation with tracking details once your order has been dispatched.
3. Delivery Options & Timeframes
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Standard Delivery: Estimated delivery within 1-2 business days after processing.
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Local Pickup: Available upon request at designated locations.
4. Delivery Fees
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Free delivery within Nassau.
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Additional charges vary for the Family Islands.
5. Order Tracking
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Once shipped, you will receive a tracking number via email to monitor your order’s status.
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If you experience any issues with tracking, please contact our support team at info@fetchandtag.com.
6. Failed Deliveries & Reattempts
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If delivery is unsuccessful due to an incorrect address or unavailability of the recipient, we will attempt a second delivery the next day.
7. Damaged or Lost Packages
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We take utmost care in packaging your order; however, if your item arrives damaged, please notify us within 24 hours of delivery with photos. The damaged product will be exchanged for a new one.
8. Contact Us
For any questions regarding delivery, please reach out to our team:
📧 Email: info@fetchandtag.omc
📱 Instagram: @fetchandtag
📱 TikTok: @fetchandtag
Thank you for choosing Fetch & Tag—we appreciate your support!
